Refunds/Returns & Exchanges Policy
Welcome to Gett Official's Refunds/Returns & Exchanges Policy Page. Please read the following terms carefully.
Refunds and Returns
- Refunds will only be issued as a form of store credit.
- Gett Official accepts returns of almost all* products in a resalable condition. Please send it to the address listed below (exchange policy topic) within 7 days from the date received for store credit. All merchandise returned must be in new, unworn condition with all tags attached and accompanied by the invoice/receipt from the original shipment. Gett Official will accept no returns after the 7 days period.
For Swimwear & Activewear outfits: the items should be unworn, unwashed, with tags and original packaging. Subject to inspection and refusal of return depending on condition.
*For Lingeries: for hygienic purposes, lingeries are not eligible for return/exchange.
- The shipping carrier you use to return merchandise (UPS, FedEx, USPS) is up to you. We strongly suggest choosing a method that provides tracking as Gett Official is not responsible for lost return packages.
- Any Returns resulting in an error on our behalf, Gett Official will hold itself accountable and facilitate the Returns Process. Please email firstname.lastname@example.org for assistance in this case. For any reason, if you feel that you received merchandise that may have a defect, or that an order was erroneous on our part please contact us so we can arrange to ship, and in this case, no additional fees will be implemented.
- The merchandise should be unworn, unwashed, with tags and original packaging for Exchange. Customers are responsible for the return shipping. Customers are reminded to email or call customer service regarding their exchange for payment differences.
Please ship your Return or Exchange to:
Attn: Returns & Exchanges.
18117 BISCAYNE BLVD
Aventura FL, 33160
- Once we receive your package please allow 2-3 business days for your return to be processed. Gett Official will generate a one-time personal credit code in the value of your purchase for you to choose any other merchandise available at www.gettofficial.com. Please, don't share this credit code, keep it with you. Once this code is spent in our store no other one will be generated. Feel free to contact us with questions or any concerns you may have.